1.1 Introduction

Lone Star Shine values your trust and respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a service, or communicate with us.

By using our website or services, you agree to the practices described in this policy.

1.2 Information We Collect

• Personal Information — Name, email, phone, address, and payment details when booking a service.

• Non-Personal Information — Browser type, device info, IP address, and website usage data via cookies and analytics.

• Service Details — Notes or photos related to your requested services (e.g., before/after photos with consent).

1.3 How We Use Your Information

We may use your information to:

• Provide and complete pressure washing, window cleaning, and home services.

• Respond to inquiries, quotes, and scheduling requests.

• Process payments and send receipts.

• Improve our website and services.

• Send promotions or service updates (you may opt-out at any time).

1.4 How We Share Your Information

We do not sell or rent your personal information. We may share limited information only with:

• Trusted service providers who help operate our business (e.g., payment processors, marketing tools).

• Legal authorities if required by law.

• In case of business transfer (e.g., sale or merger).

1.5 Cookies & Tracking

We use cookies to:

• Improve site performance.

• Remember preferences.

• Analyze traffic patterns.

You can disable cookies in your browser settings, though some features may not work properly.

1.6 Data Security

We use reasonable security measures to protect your information, but no method of online storage is 100% secure.

1.7 Your Rights

You can:

• Request a copy of your personal data.

• Ask us to correct or delete your information.

• Opt out of marketing emails.

1.8 Children’s Privacy

We do not knowingly collect information from children under 13.

1.9 Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the new effective date.

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2. Terms of Service

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2.1 Acceptance of Terms

By using our website, requesting a quote, or booking our services, you agree to these Terms of Service.

2.2 Services Provided

We offer professional pressure washing, window cleaning, and related home services. We reserve the right to refuse service.

2.3 Quotes & Pricing

• Quotes are valid for 14 days and are based on the information you provide as well as on-site inspections.

• Final pricing may change if the work required differs from the original quote.

• Any additional charges will be discussed with you before work begins.

2.4 Scheduling & Cancellations

• Appointments must be booked in advance.

• Cancellations require at least 24 hours’ notice.

• Late cancellations may result in a fee.

2.5 Customer Responsibilities

You agree to:

• Provide clear, safe access to work areas.

• Remove fragile or valuable items from service areas.

• Keep pets and children away from work zones.

We are not responsible for damage to items left in service areas.

2.6 Payment Terms

• Payment is due upon completion unless otherwise agreed in writing.

• We accept Cash, Check, Credit, Debit, Paypal, and Cashapp.

• Late payments may incur fees.

2.7 Satisfaction Guarantee & Limitations

If you’re unsatisfied, contact us within 48 hours so we can address concerns. Our guarantee does not cover:

• Pre-existing damage or permanent stains.

• Issues caused by factors outside our control (weather, material aging).

2.8 Liability

We are not liable for:

• Pre-existing damage to surfaces or structures.

• Damage due to improper installation or structural weaknesses.

• Injuries that result from ignoring safety instructions.

Our liability is limited to the amount paid for the disputed service.

2.9 Website Use

You agree not to:

• Hack, damage, or interfere with our website.

• Use our site for fraudulent or illegal activities.

2.10 Changes to Terms

We may update these Terms at any time, and changes will be posted here with the new effective date.

3. Contact Us

If you have questions about our Privacy Policy or Terms of Service:

Lone Star Shine

205 George Neggan Ln, Bastrop Tx 78602
lonestarshine512@gmail.com
(512) 988-1598